Shipping Policy

Shipping Policy

Free Worldwide Shipping

We offer free worldwide shipping on all orders. Standard shipping typically takes 7-14 business days.

Express Shipping

For faster delivery, express shipping is available for $15.99, with an estimated delivery time of 5-10 business days.

Shipping Origin

All orders are shipped from our warehouse located at: Wenzhou Bridge Industrial Zone,
Beibaixiang, Yueqing, Zhejiang, China, 325603.

Processing Time

All orders are processed within 3 business days. We do not ship or deliver orders on weekends or public holidays. In case of high order volumes, shipment processing may be delayed. Please allow additional time for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Carriers

Depending on the weight and destination of your order, we use UPS, USPS, or FedEx for delivery.

Shipping Costs and Estimates

Shipping costs are calculated and displayed at checkout. Once your order leaves our warehouse, it typically takes 7-14 business days for standard shipping and 5-10 business days for express shipping to arrive, depending on your location and the carrier. Although we work closely with carriers to ensure timely deliveries, occasional delays may occur.

Taxes and Duties

All our products include taxes in the listed price. There will be no additional tax charges for customers at checkout.

Shipping Restrictions for Remote Areas

We ship worldwide, including from our warehouses in China and Germany. Shipping to remote areas, such as Alaska, Hawaii, U.S. Armed Forces, remote regions in Europe, and American Samoa, may be restricted and take longer. Delivery options may be limited, and additional time may be required for delivery to these regions.

Shipment Confirmation and Order Tracking

After your order has been shipped, you will receive a shipment confirmation email with your tracking number. The tracking number will be active within 24 hours.

Damaged or Lost Packages

We are not responsible for any products damaged or lost during shipping. If your order arrives damaged, please contact the carrier to file a claim.

Non-Refundable Shipping Costs

Shipping costs are non-refundable. We strive to ensure every package is delivered on time and in perfect condition, but once the package leaves our warehouse, we have limited control over its delivery. While we are not responsible for lost or stolen packages, we will assist you to the best of our ability if any issues arise during shipment.

Tracking and Receiving Guidelines

Please check your tracking number before contacting us to verify the status of your order. Depending on the status:

• Marked as Delivered: Check with your neighbors or family members. If the package is still missing, wait an additional day. If it remains unlocated, please contact us.
• Still in Transit: Review the latest updates and contact the carrier for more information.
• Awaiting Delivery: Reach out to the carrier for information on delays.

If you have contacted the carrier and still need assistance, please reach out to our customer service team with your order number and details of the issue.

International Shipping

We ship to countries around the globe. Shipping rates and delivery times may vary depending on your location. All of our products are tax-inclusive, so you won't incur additional taxes at checkout. 

Returns

Please refer to our Return Policy for more details on how to return items.

Contact Us

If you have any questions about our shipping policy, feel free to reach us at:
Email: store@cngeya.com
Phone: +86 17365104069

Thank you for shopping at geya.store!