FAQ

Below are some common questions our clients ask before purchasing our low-voltage electrical products, such as relays and circuit breakers.
If you have further inquiries, please contact us at market@cngeya.com.
Filter by Topic
All
  • All
  • Pre Sale Questions
  • Shipping & Delivery
  • Email Confirmation

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

  1. Find the products you like and click "Add to Cart".
  2. Click the bag icon in the top right corner to view your shopping bag.
  3. Click "Checkout".
  4. Fill in your information and click "Pay Now".
  • Before checkout: Yes, you can add or remove items directly in your shopping bag.
  • After checkout: Please contact us at sale@cngeya.com as soon as possible, and we'll do our best to accommodate your changes before your order ships.
  • Before shipping: Yes, contact us at sale@cngeya.com to cancel your order.
  • After shipping: You will need to return the products. Please see our return policy for details (link to return policy would be helpful here).

    • NEC states that circuit breakers shall be installed so that the center of the grip of the operating handle of the circuit breaker, when in its highest position, will not be more than 6 ft. 7 in. above the floor or working platform. NEC380-8a.

    Shipping & Delivery

    After your order is placed, you'll receive an email with tracking information. This email will include a tracking number and a link to monitor your order's status and estimated delivery date.
  • If you have an account, sign in and update your address as soon as possible.
  • Alternatively, contact us immediately at store@cngeya.com.
    • We apologize for the inconvenience. Please contact us at sale@cngeya.com, and we will assist you in resolving the issue.

    Email Confirmation

    Confirmation emails can sometimes be delayed or end up in your spam folder. Please check all your email folders, including spam. If you still haven't received the confirmation after 30 minutes, please contact us at store@cngeya.com, and we'll resend it.
    Unable to find satisfactory answers ? Contact Support